Frequently asked questions

Add the items you like to your cart, go to checkout, enter your delivery details and complete payment. You'll receive an email confirming your order, and further emails as it moves along, for example when it ships.

No. You can check out as a guest with just your email address. If you later sign in with the same email, your earlier orders appear under My Orders.

We email you at each step. When your order ships, the email includes the courier and a tracking link when the courier provides one. If you're signed in with the email you ordered with, you can also open the order under My Orders.

Yes, as long as it hasn't shipped yet. Email us or send us an Instagram message with your order number. If you've already paid, we refund the full amount to your original payment method. Once your order has shipped it can't be cancelled, but you can request a return under our Refund Policy.

A pre-order item isn't in stock yet. You order it now and we ship it once it arrives, around the date shown on the product page (the date is an estimate). If your order has both pre-order and in-stock items, we ship everything together once the pre-order item is in.

Tap "Size guide" on the product page to see the measurements in centimetres. Not sure between two sizes? Message us with your usual size and we'll help.

If you can select the colour and size, it's available. Sold-out options can't be selected, and pre-order items are labelled on the product page.

We pack and ship within 1–2 business days after payment. Delivery time after that depends on your address and the courier. An order that includes a pre-order item ships once that item is in stock.

We ship within Thailand and internationally. The shipping fee depends on your address and the weight of your order, and it is shown at checkout before you pay. Any free-shipping offer that applies is shown in your cart.

Yes, international orders are sent by Thailand Post ePacket, and the fee is shown at checkout. Delivery time depends on the destination country and its customs. Import duty or taxes that your country's customs may charge on arrival are not included in our prices or shipping fee.

You can request a return within seven (7) calendar days of confirmed delivery. The item must be unworn, unwashed and unaltered, with all tags and packaging, and you need a Return Authorization (RA) number from us before you send it back. You pay the return shipping, except for approved damaged, defective or incorrect items. Final Sale items and the other items listed in our Refund Policy can't be returned. Please read the full Refund Policy for the details.

Contact us within forty-eight (48) hours of confirmed delivery, by email or Instagram message, and include your order number. You will need to send one continuous, uncut unboxing video and at least three photos of the issue. A claim without a compliant unboxing video can't be approved. The steps are in our Refund Policy.

After your return arrives we inspect it within five (5) business days and email you the result. If it is approved, the refund goes back to your original payment method within fifteen (15) days of our receiving your return notification. How long it then takes to show in your account depends on your bank or card provider; card refunds can take 30–45 days. Original shipping fees and payment-processing fees are not refunded.

The payment options available are shown at checkout and may include PromptPay QR and credit or debit card. You complete payment on a secure payment page and then come back to the shop.

Please finish paying right away. An order that isn't paid within about 15 minutes is cancelled automatically and the items go back on sale. You can simply place the order again.

Please don't pay again. Check your email (and spam folder) for the confirmation. If nothing arrives within a few minutes, message us with the email you used at checkout and we'll check.

If a payment isn't completed, your order is not confirmed and you can try again from checkout. If you think you were charged but didn't receive an order confirmation, message us with your order number and we'll check.

No. Payment is made online at checkout.

Yes. At checkout, tick "I need a full tax invoice" and enter the company or personal details. If you're signed in, you can save these details in your account so they're filled in for you next time. Forgot to tick it? Message us with your order number and your details.

Check that it hasn't expired, that your order reaches the coupon's minimum spend, and that it hasn't run out. Most coupons can be used once per customer.

One coupon per order. Sale prices, bundle deals and free-shipping offers apply automatically on top.

Once your order has been delivered, sign in, open the order under My Orders and write a review for each item. Reviews appear on the shop after we've checked them.